Where we ship from
Orders are dispatched from our fulfilment facilities in Phuket (Thailand), Italy and the USA, by Luminary Enterprise FZE, trading as HUSTLE. Your order ships from whichever location can reach you fastest.

Where we ship to
We ship worldwide. If your country does not appear at checkout, email dario@wehustlebrand.com and we will do our best to arrange delivery.

All shipping and customs duties are included. We ship door to door, fully delivered and duty paid — no customs charges, no paperwork and no surprises on your doorstep. The price you see at checkout is the price you pay.

Processing time
Orders are picked and packed within 1–2 business days of payment. Orders placed on weekends or public holidays are processed on the next business day.

Delivery time
Our usual delivery window is 4–7 business days from dispatch, depending on destination. Remote areas and customs inspections can extend this. Delivery estimates are indicative and not guaranteed.

Tracking
Every order ships with tracking. You will receive a tracking number by email when your order is dispatched. If tracking has not updated for more than 5 business days, contact us and we will open an enquiry with the carrier.

Shipping costs
Shipping costs are shown at checkout. Any free-shipping thresholds are applied automatically.

Customs and import duties
We ship on a delivered-duty-paid basis. Import duties, customs charges and local taxes are settled by us before your parcel reaches you, and you will not be asked to pay anything on delivery. We declare all shipments accurately and cannot mark orders as gifts or under-declare their value.

Incorrect addresses
Please check your delivery address carefully. We are not responsible for parcels delivered to an address entered incorrectly at checkout. If you spot an error, email us immediately — we can usually amend it before dispatch.

Lost or damaged parcels
If your parcel arrives damaged, photograph the packaging and contents and contact us within 48 hours of delivery. If a parcel is confirmed lost by the carrier, we will replace it or refund it in full.

Contact
Luminary Enterprise FZE, trading as HUSTLE
Block B, Office B23-052, Sharjah Research Technology and Innovation Park Free Zone, Sharjah, United Arab Emirates
dario@wehustlebrand.com · +971 52 303 4508